Inconvenience because of *********** rude sale consultant!!!

<p>It was to my disgust that I was assisted by one of your employees with no respect and experienced the the best example of poor service. I am now faced with the inconvenience of waiting on a refund that will only reflect within 2-3 working days. Not only was she *********** but had the nerve to display a abrupt manner of dealing with me.</p> <p>To give you an idea of my unpleasant experience. I came into the Bloemfontein airport to book and pay for a flight to Cape Town ,2 October 19:00, the consultant that helped me at the time was Engela. At first everything was all well and she said it would cost R868 as we tried using one of my family members voyages. She had me pay for it and then said I had to pay an additional R2200 as the voyages weren't enough. Already by her not checking and just saying it was enough cost me to swipe again. Once the ticket was printed she said it was for the 14:10 flight , I then rep**** and said no its the 19:00 as she confirmed it before I swiped. She then said she realised what she had done and that she had to credit me. I asked her if she could not credit me the difference as the 19:00 flight was cheaper. She said no she needs to credit the entire amount and will have issue a new amount, meaning if have to swipe again. Causing two amounts going off my account regardless if the other one would be refunded . Engela then asked if I have enough money (which was in the most abrupt manner) and I told her that none of this was my fault and now I must have it go off again, what if I need the money on my card. She answered saying there is one space left on the flight it's either I want it or not. I then had to swipe for R2646 . She never had the decency to apologize for her mistake and rather dismissed and said it's done now. I asked her how long the refund would take to reflect on my side she said 1 hour and I told her it would definitely not take one hour and she said then by midnight, bye. I left feeling so angry as I was left speechless by her rude way of dealing with me and she was completely *********** in her work. She never took ownership of her wrong doings and now I have to wait for a refund that will reflect within a 2-3 working days.</p> <p>I do hope to never experience this again and hope that something is done , as I am inconvenienced because of the staff employed at SA Express. I have taken photos while I was there if Engela only wished I recorded her bad manners . I will definitely be exposing you guys!!!<br /><br /> </p>