*********** STAFF

<p>SAA BAD CUSTOMER SERVICE</p> <p>This morning at 9:35 I phoned 011 ********** to make a booking for my dog on a SAA flight from George to OR Tambo</p> <p>A gentleman told me I need to drive from where I stay in Pretoria to OR Tambo (1 hours’ drive) to the SAA Pet Lounge to make a booking as they need to weigh my dog and the dog’s carrier bag. I told him that my dog is a frequent flyer and never in the 4 or 5 years of flying had I ever had to go in to the pet lounge to buy a ticket. I usually phone to make a booking and then the morning of the flight (2 hours prior to the flight) I take the dog to the pet lounge and pay for the ticket.</p> <p> </p> <p>This gentleman was adamant that he had his fact straight. I asked for the address which he was also unable to supply me with so off I go with my dog and the carrier looking for the SAA Pet Lounge. To my utter disgust I arrive at the Pet lounge only to be told that I cannot make a booking with them, I need to make the booking with George Airport. They gave me a number… o44 ********** ……</p> <p>I am so frustrated and fuming to say the least…… 4 hours later and still no booking reference……</p>