*********** SAA booking staff and system

I then paid for the ticket on 31 Dec via the SAA call center as the online system did not allow me to make the booking. The transaction went through on my account and i was told that the ticket was booked. I called in on Monday 02 Feb to confirm the ticket as my sister was travelling on the 3rd of Feb, The booking had been cancelled and apparently the payment had not gone through. The agent told me to call my bank and authorise the transaction of which i obliged. My bank subsequently told me the transaction had gone through and it was SAA that had not done their banking to collect the funds, I then had to call SAA and inform them of this issue.I was then made to hold for over 30 min wasting my airtime and time whilst they sorted the system error on their side. I then had to give the agent my credit card details again and had to hold on again while they re-booked the ticket spending an additional 10-15 min waiting. The level of incompetence shown by SAA is pathetic and I was offered only a \Sorry for the inconvenience". Am I supposed to pay for the incompetence of SAA? Who is goin to re-imburse me for the 1hr + in airtime i used for their incompetence """