*********** AND EXPENSIVE

I booked and paid for a flight on 2 January 2019. I received a reference, but no e-ticket. When I phoned, I was informed that SAA had cancelled my reservation due to non-payment. I was then told to re-book and request a refund. The new booking cost R10 000 extra for the SAME SEAT. Despite numerous calls and emails, refund has still not been received. They charge exhorbitant rates and are *********** in admin department. The person I was dealing with for a refund - his email no longer exists! If I was able to fly with another carrier, I would have done so.