Incompetence of people from SAA and immigration

I have never ever in my life went through what happened on the 5th of October 2018. My father in law an 86 year old man took SAA flight from Kinshasa to Johannesburg ,as he arrive at the air port only to find out he has penalties from his previous trip. He had to pay but only had dollars with him so we asked how can we pay for him as we are the other side and a lady at immigration told us the only way is to purchase a ticket and go fetch him at immigration which is the other side of the air port. We spent 7 hours bcoz the plane landed at 6am no one could help us, mind u the old man can't speak English and can't walk properly and on top of all a **** translator translated something wrong saying my father in law doesn't have money to pay while he had, so dissapointed by SAA and people from immigration. On top of that boom the parking we paid R410 bcoz of *********** people