I want my Refund

I had the worst experience ever , booked my flight Saturday Morning going to Durban 26-07-2025. Got to the airport and when I was checking in they told me that they can’t find my ticket , sent me to help desk and we phoned , find out that my ticket was cancelled . We Phoned the online Center , they confirmed that my ticket was cancelled and I have to buy a new ticket . The lady told me that my money is reversed to my account , I need to purchase the next one . I did cause I was already late and I had to take the next flight . Came back from Durban yesterday went to SAA in OR Tambo to ask about money , it was a whole process they told that the lady who booked my second ticket used the same ref number , they can’t see my first ticket . Which is bad service , people who are lazy to do their jobs . They said but my money was reversed I will receive by midnight . Till today I haven’t received it . What a bad experience , I want my money . I have sent emails , I want money SAA .

SAA is supposed to be a big company but this says something else .

Even your website is ***** , should have known better and chose another airline .

Imagine if I didn’t have another money to buy another ticket .