I want my money SAA

I am beyond disgusted with SAA. It has been 2 years since I was not able to use my tickets to fly to Australia. While I understand that every business was affected by Covid, at least they had the decency to get back to customers. In October 2021 SAA launched their online Refund portal or which I submitted by refund request. I was told an agent would get in touch with me. ALAS! NO ONE EVER DID! in January I called the Refund Department and was met with a helpful lady. I again SENT my refund request and was told I would be refunded in 21 days. 20 days later and now I am being told they have a turn around time of 60 days. I explained this was unacceptable and even if that was the case - I have been waiting longer than 60 days since my initial request was sent. I was advised someone from finance would contact me! I have heard nothing. SAA you are robbing people of their money and taking advantage of the Covid19 situation now. Your lack of customer service is shocking! I want my money!