I had to cancel a flight and did ask for a refund. I was told it would take 30 to 60 days to refund.

I had to cancel a flight and did ask for a refund. I was told it would take 30 to 60 days to refund. I had to cancel a flight and did ask for a refund. I was told it would take 30 to 60 days to refund. Its been way over 60 days and still not a peep from them and they do not respond to my email.. what can I say..Do not support these *******