I dislike SAA immensely

I booked a ticket through the Call Center for the 8th October to Kimberly for two passengers. On arrival at the airport they realized the surname was wrong on the one ticket, meaning neither of them could fly and meetings had to be cancelled. I call SAA to let them know. Salome took my call and said she would trace my call. Not a problem, that is perfectly reasonable. Then I was told that the Team leader would call me back. I called today, and was told that the team leader did apparently call me back...but how convenient they cant trace that call... but they did manage to track my number and tell me i never called them originally to make the booking. On top of that, the ticket that they were holding expired and luckily i was able to get another one, but had to pay straight away as they cant hold it...even if it is just until i get a call back from the Team leader...But lets face it, im already 5 days in waiting for previous call back! That is two lies in two weeks. it could of been an easy name swop but this has dragged on for 5 days. and all that has happened is I have paid twice!!! the team leader will be calling me back by 4...to say what...thanks for paying twice sucker?!?!?