HOW SAA TREAT THEIR CLIENTS

i was booked on SAA 542 dbn/jhb at 9.40am this morning. due to traffic i was delayed & arrived at 9.20am . the counter staff would not allow me to book in & said flight was closed. i am aware that flight close 1/2 hour before departure, so was within this time period. i then aksed for the supervisor cassandra archery ,which took another 10 mins to get hold of her. she was unable to assist. i then went to saa tkt counter & spoke to ashrav khan, regarding booking another tkt with saa for 12.10 flight. he mentioned that i would have to pay R770 to update tkt for next flight. he mentioned that he could not waive this amount & did not have authority to do so. i then mentioned that i would post this on hellopeter. he then said that saa does not respond to clients via hellopeter & that they are not interested in these complaints. he then belittled me by saying that the flight only costs R150 (plus taxes). after paying the R770 he later said that he does has the authority to waive this amount. he also did not want to confirm the times i arrived with the counter staff when i checked in. i fly business class with SAA, as well as my staff as this is my prefered airline in SA. graeme duncan