HORRIBLE SERVICE AND ATTITUDE, both at counter and on Twitter.

<p>I was mistreated at the counter of SAA when I was checking in. I complained about this on Twitter, got a response request what the story was, and then took the time explaining. Since then, I have yet received any feedback even after numerous attempts to contact SAA via Twitter. The person handling the account has been active as I can see tweets everyday. The incident at OR Tambo occured on the 6 August 2016. I had contact with the twitter handle on 10 August and since to hear from them. My explanation was as follows:</p> <p> </p> <p>Ok - so if you have a look at my tweets from Saturday you should get an understanding of what happened. We were checking in our baggages for our flight on Saturday. My mom had arrived from Hong Kong the previous day and stayed over for the night. Her flight was a SAA flight as well and a max of 2 baggages were allowed. When I checked in for her online it also said she was allowed 2 baggages. On the boarding pass that I showed the "team leader" it also says 2 baggages. But first the counter lady that was helping us said the system said only 1 baggage and went to call the supervisor. When the supervisor arrived she had this attitude about her and spoke to us in a very demeaning manner - I understand if she thought we were not English speaking but i specifically told her that I could speak English fluently but she still carried on, and gave me that feeling that it was because of our race that she was taking advantage of. She even mentioned that it was our "cheap " (Chinese) travel agents who wanted to save money and did this to us. We have been with our travel agent for over 20 years and have never had a problem. Yes I might have lost my attitude towards the end because of the attitude and treatment I was receiving, but this was only after countless attempts of trying to speak logic and sense and showing proof to them. I quote her exact words: "So is this MY problem ??" - and saying it with an attitude and facial expression of an "I dont care" nature. I really hope you can resolve this issue and the correct measures and consequences are actioned as I am completely and utterly disappointed with the service I received. The booking ***. Eticket Number: ********** 599383. Mthombeni Nxalati is the name of the person.</p> <p> </p> <p>Lets see if I will get any response from this.</p>