TP
Theriso P

1 reviews | Active since Oct 2013

06 Apr 2016, 21:41

Horrible ***** service

I made an online booking- PE - JHB for 2 May 2016 for 2 passengers at 6:10am. Price was R807 each. I was unable to complete credit card payment so I immediately called SAA call center at 15:20. I think I spoke toMpumi. She gave me the flight itinerary and said its proof of booking. She said I must wait because maybe the payment was completed and that they will me call me back but they never did. I called SAA again myself in the evening hoping to give them my credit card details and pay only to be told the price went up to R1200. When I 1st called in the afternoon Mpumi never bothered to tell me that prices would go up after a few hours and the whole time I was waiting for their call back so that I could give my credit card details and we complete payments. They said they will call me today 6 April but they didn't. Once again I called and the price is R2400!! Now I'm expected to pay 3 times the original price??? I have all the call logs. I'm taking SAA to the Consumer Commission! This behavior is appalling and I won't sit and be ****** like this! Unacceptable!! And the call center supervisor Vusi Ndlovu is just as useless.

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