horrible customer service

<p>I am usually very satisfied and happy with the service I receive with SAA when flying however, I felt it necessary to express my discontent with the service I received at Cape Town international airport this past Sunday, 4 December 2016.</p> <p>I was told that my flight was overbooked and thus I will be moved to a later flight. My main issue was how the Team leader, Ruwayda Hayes, dealt with the problem. This lady was extremely rude and unkind to us customers. Can you imagine being told that you will not be allowed to board a flight without any proper explanation? Ruwayda failed to properly explain the situation, she had absolutely no people s****s, no customer service and was very apathetic. I am thoroughly dismayed by this kind of behaviour. She failed to delegate to her team members, there was a very clear display of poor leadership s****s.</p> <p>I understand that other clients who had to catch connecting flights to JHB had to be prioritised over us however, I also had my own plans to get to.</p>