********** SAA booking experience

My family resides in Plettenberg Bay, South Africa. I fly to visit them once every few months from Cape Town. SAA is one of the very few airlines to fly into George, so i book with them everytime! I have always been happy, never any issues!

BUT.... Three weeks ago, my father went online onto his laptop to book me a flight to visit. He paid using his credit card, the money came off, he got a reservation email with reference number. A few days later, i went online to "manage Booking" and the reference number did not exist. Horrified, I called into SAA and they reassured me that something must have gone wrong with payment and money was paid back. I then had to rebook and pay R500 MORE for the same flight. Okay, i did it... ONE WEEK LATER, same story, no booking and money was back into my fathers acc. Rebooked and paid R4500 (R1500 MORE) and SAAAAMMMMEEE STORY!!!!!!! After spending more than 3 hours on the phone, being passed from person to person, they could not resolve the isuue. I was told i must have booked and paid at a Pick n pay ( I DIDNT) and then "oh no sorry, you probably paid after link expired" again, NO, we didnt. The flight was booked the same way my family and I have been booking flights for decades!!!!!!!!!! SAA *****ed up and has highly disappointed us, I was not even able to rebook my flight, i had to drive 7 hours to visit home with my one year old son, it was absolute HELL!

I would like to be compensated for the inconvenience caused by SAA in the form of A) a refund as the last flight my dad booked, he wasnt refunded despite that flight being cancelled and B) a trip to visit Plett.

Please sort this out SAA.

NO WONDER YOURE GOING BANKRUPT!!!!