Having to pay twice for plane tickets are nonsense

When I arrived to book in for my SAA flight to Durban today, I got told that my booking had been cancelled due to non payment. When I explained that the tickets were paid through Pick and Pay, I was told that these payments are often problematic and without the receipt I will just have to book new tickets and pay for them. We were told to go back to Pick and Pay and ask them for a refund.<br> <br> My mother has since been back to the Pick and Pay where we paid for the tickets and were told that since they are unsure of the refunding procedure we will have to wait till the manager has told them how to do it since he had gone home for the day. We are anxiously awaiting the call.<br> <br> If SAA are aware that there are often problems with these type of payments, why do they still give you that option on the website?<br> <br> I am very disappointed in their service and it is very unlikely that I will make use of it again.