Has SAA forgotten it's Service Committment??

<p>Take a look on the FlySAA.com customer service page and they have a glowling list of services that they commit to provide. Yet the reality is the complete opposite, non-existant and rude staff, waiting on hold for more than 30 minutes just to have the person hang up on you, team leaders who never call back, lost luggage and the inability to tell their customers in advance of a 2 hour delay caused by rerouting that they were aware of before departure.....oh yes, and the customer service section is the worst offender, why bother even having a customer service department if nobody cares about their jobs or even attempts to provide customer service?</p> <p> </p> <p>I fly frequently, and the Abuja-Johannesburg route often yet I am at the point that if someone does not contact me about my lost luggage and terrible level of service that I am going to start flying with your competitors.</p> <p> </p> <p>Please email me asap.</p>