GETTING NOWHERE WITH VOYAGER! :'(

<p>I am planning our honeymoon in Europe for June 2017, and desperately need to access my Voyager account. However, my email and address have changed and I need a pin reset.</p> <p>I sent three emails to Flysaa / Voyager ********** and ********** to (1) change my contact details and (2) to request a pin reset. The emails were sent on 17 February 2017, 20 February and 3 March 2017. I followed instructions precisely, attaching copies of my ID and passport, and waited the required 14 days for a response. I have not received any acknowledgement of receipt, let alone an answer or any action in line with my requests. Voyager's automated telephone message reminds Voyager members that miles expire on 31 March. Yet, ironically, due to the non-responsiveness of SAA Voyager I may lose valuable miles as I cannot access my account. </p> <p>I find it very ironic that Voyager's poor service and non-responsiveness hae brought my travel plans to an abrupt halt. Looks like one is literally "getting nowhere" with THIS frequent flyer programme that I have been a member of since 1991! Think of it: 26 years of Voyager membership, and this is how one is treated. Very disappointing!</p>