From delayed flights to no luggage

<p>SAA Express is the most unreliable airline. Yesterday 03 June 2017 two of our nannies, my three year old and 1 year old niece were supposed to be on the express flight from OR Tambo to Richards Bay (flight 1213) departing at 16h55. The flight was delayed to depart at 18h40. SAA Express made no attempts to communicate any of this to the passengers, so we only learnt of the delay when we got to the airport. </p> <p> </p> <p>The flight eventually left at 20h10 and when they get to Richards Bay, they are told all the bags have been left in Johannesburg with no explanation as to why. </p> <p> </p> <p>How do you leave passengers bags in another town, what are they supposed to use when they get home. I couldn’t sleep last night, my babies had to sleep with the clothes they were wearing. I’m in Johannesburg and my mother-in-law had to go around like a headless chicken looking for nappies for the babies at garages and milk since all shops were closed. It’s now the following day and still no even one communication from SAA Express, no sms to apologise, no phone call to say what is going to happen next, absolutely nothing. They know we are at their mercy as they are the only airline that flies to Richards Bay</p>