*****, Theft and Incompetence by SAA Voyager

Last night I made a booking via SAA Voyager and received an error message that my transaction could not be processed. JQB5Y2. I immediately went back on the site and processed a second booking at this time received confirmation that the flight was processed JQTY9F. I then proceeded to book accommodation and car hire around the confirmed booking. Late last night SAA double debited my account. I called the Call Centre this morning and have been advised that the first flight is the correct booking and the second has not been booked. Furthermore, not only do I have to go through a special claims process to get my money back but if I want my flights as per the confirmed flights I need to pay a penalty fee. I have spent in total 68 minutes on the phone with SAA and still have not gotten any closer to resolving this.