Forfeited Ticket

I am extremely frustrated as this is the forth time trying to get a response from Fly SAA.

I am disgusted in the manner that they handled my situation on the 18th November 2017 with my flight from Cape Town to Kimberley which was an emergency.

First of all I understand the concept of checking in 40 minutes before the flight as I travel ALL the time. HOWEVER this time I booked via Computicket just to realize I am unable to check in before the time with the reference number they gave me. Second of all on my way to the airport I left way in advance but as I approached the airport turn there was an accident which caused a massive delay resulting in me getting there 16:00 which is definitely more than 40minutes as my flight was only 16:50. However the ground staff refused to let me in. The reason for my urgent travel was due to the fact that my dad fell ill and diagnosed with Cancer. He was extremely sick and went through 2operations during that time which is why I urgently had to get to Kimberley. I have been covering medical bills and the unexpected flight was way out of my budget. The fact that the staff told me I lost my flight because of an accident which occurred and was not in my control is pathetic and unacceptable. I refuse to accept that. My entire family and friends flies in and out on a monthly and even weekly basis and if this is the behaviour SAA gives off we will start banding the airline completely. I have emailed customer service three times since last week and still have not received any response.

My name is Zameera Motlekar Email **********