SB
Sheldyn B

1 reviews | Active since Mar 2009

06 Aug 2015, 11:19

Forced to forfeit voyager points

I made a booking online through the Voyager Journey Blitz program. within 10 minutes of making the booking I realised I had used the incorrect dates. I immediately phoned the voyager help desk and informed them that I needed to cancel the reservation or alternatively simply change the dates. I was then told that I cannot change or cancel and will have to forfeit my voyager points that were used for while making the booking.<br> <br> I find this policy absolutely outrageous and a slap in the face to the consumer who uses their voyager system. I didn't call them 2 days later or 2 weeks later, it was 10 minutes later.<br> <br> if this cannot be resolved then I cannot see how I could allow myself to support the voyager program or SAA going forward.

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