1 reviews | Active since Mar 2009
FLYSAA worst airline
Worst airline ever! Flight was initially schedule back to CPT on the 05 Dec 2024 at 20:30. I get to the airport around 18:00. Enough time to settle and sort myself out with the boarding pass. Get to gate D3 and was told the flight will be delayed till 21:00. All good and well (30 minute wait won't make a difference). They announce that we will be departed from gate D8 and I make my way to gate D8. Get there and we are told the flight will be at 22:00 and we board the plane ready to get home to my kids. The entire plane ready for CPT and we sit and wait, time ticking. Around 23:00 the plane still grounded at this point I ask the air hostess what's the delay and she says " we are waiting on a plane from Mauritius". Eventually some time later. They arrive, board the plane and we take off, ready to be back in CPT. Some time in the sky maybe around 00:15 - 00:30 and the pilot announces that we are turning around and heading back to JHB. I ask the air host if the pilot really said we going back to JHB? He says "no it was a joke!!!". Around an hour later, we land... back at O.R Tambo. The entire plane confused, no clue what is happening. Staff tells us we need go to @flysaa ticket sales. We get there. Everything is closed, no staff in site. After some time a flysaa lady arrives and says " FlySAA should have alerted Cape Town International airport that the plane is arriving late and that the CPT airport is closed. I ask the @flysaa lady, so what's happening now, are you putting us in a hotel seem that @flysaa messed up so that we can atleast get a bed to sleep in? Her response was "no, why would they do that". At this point I was awake for close to 24hrs already and opted not to argue with them. @flysaa let a pregnant woman and elderly individuals including a +-70 year old sleep on the cold tiles in a cold massive airport.
