FLYSAA is a joke, a circus

Horrible experience. I wanted to change the surname on a ticket from Johannesburg to Accra. I submitted an online form and called to find out if the change was made and was told to wait 24 to 48 hours for a response. No one responded. I called after 48 hours and I was told that I had to upgrade the ticket to change the name. Initially I was told that it was R2800 to upgrade the ticket and R500 for the name change. I paid R2800. Then I was told that actually it would cost R4000 to do the name change. The consultant that helped me was Nokthula Ngwenya. She had no clue. Asked to speak to a manager, not available couldn’t call me back. Guys it’s a joke, a circus. Don’t use SAA.