FlySAA Complaint

On 13/09/2017 I purchased a return ticket from JHB to Rwanda for R7163.29 for my employee Shaun (Booking Reference KXB4YD).

He missed his departure flight due to unforeseen circumstances and went to O.R.Thambo to purchase another ticket for the next available flight. He was charged R14 440.00 (17/09/17 at 14:44) to book another ticket (Flight WB 0107, Class Q, Seat 87, Seat no 16F) to Rwanda. I had no choice but to pay this as he had to be at a meeting the following morning.

Since then I have been trying to get an invoice from SAA (Case reference number: ********** 31014, Case Number ********** 4) that can explain why we were charged such a ridiculous amount for a new ticket. Shaun noted that there were seats available behind him in the plane and that there was no difference in the seats that he sat in compared to the seats behind him. SAA has a 10 day response policy but a month has passed and I received no response from them and I followed up multiple times to no avail).

I am desperately trying to get an explanation for this as I would like to take this matter further.