Flight SA 1701, ***

On the 30th of March 2019 I booked a return flight (SA1701, ***) to Walvis Bay, Namibia on the 9th of August 2019. On the 9th of August 2019 the flight was cancelled more than one (1) hour AFTER the flight was supposed to have departed. I went to the SA Express office at O.R Tambo to find out whether there would be another flight to Walvis Bay on the same day and I was told that I would only be able to fly out the next day, which was unrealistic for me as my return flight was for Sunday the 11th of August 2019. I demanded a refund and I was told I would be refunded after 21 business days. I furthered enquired about the money (R3 600) that I lost on my accommodation and I was told to contact the customer services. I have sent countless emails and called the customer services with no response from SA Express or SAA as to when the total amount R8481 (flights + accommodation) would be refunded. It was not my fault that the flight was cancelled but I am now in a position where I have LOST R8 481 and no one from SA Express or SAA is willing to take responsibility for this.