Flight Ref SA/53EDVA check in services: customer dissatisfaction

<p>Our flight was scheduled to leave at 17:30 on the 22/11/2016 from Cape Town international airport to wonderboom airport. Our flight reference number is: SA/53EDVA.We arrived there at 17:00 , that is 30 minutes before airline scheduled departure. When we got to check-in services we were attended to by Andre and his two colleagues at terminal 11/12. Immediately he did not even try to help us get though but he told us we were late and people were already boarding the plane, mind you he is saying this even laughing at us with what looked like his colleagues, at first my partner and I thought they were joking and pulling a prank, because we were 30 minutes early for our flight, of which it was 17:00 for the 17:30 scheduled flight. He waisted our time further by not attempting to get us thorough but he and his colleagues laughing and saying we will sleep at the airport and the "they are just chickens and there's nothing that they will do for us". You would think SAA (airlink) would pride themselves in excellent customer service but NO! What my partner and I experienced was a total opposite, they did not care about us as customers intact it felt as if Andre was trying to prove a point somehow, laughing and all those comments he was making together with his colleagues. We feel as if our customer rights have been violated and that he did not even want to help us, we had to go through our savings account to spend money on another flight ticket with a competitor Khulula.com (thank God they were so understanding and showed excellent customer care). I will never suggest or myself use one of the SA airlink airlines ever after the bad horrible experience i got, to top it, it was our first time in Cape Town , you can just imagine how scared we were when Andrew suggested we sleep over the airport whilst he was giggling