Flight Cancelled without notofication and reponse from customer service on query

<p>Hi,</p> <p> </p> <p>I used SAA in August to book a holiday trip to vic falls. When i got to the airport SAA said my flight was overbooked and put me on a flight for the next day. I explained that I had already paid for accomodation in vic falls for that day. I was told to log this a s a claim with customer care to refund the accomodation fee for the day. </p> <p> </p> <p>After coming back I logged a complaint with SAA customer care and the case was assigned to Zakhele Mpungose. he requested my flight details confirmation and banking details to process the claim. Since then, I have not heard back from SAA. I've sent mutiple email back and forth with no response. It been now over tow months with my case opened.</p> <p> </p> <p>This is really unaccpetable, not only was my holiday cut short but SAA customer care doesnt even bother to respond to my query.</p>