Flight cancelled but my cash still not returned

Hello Peter,

On the 10th of January 2018 I booked a flight with SAA from OR Tambo to East London, departing at 15h30 on the same day. Around 2pm I opened my emails only to find an email from SAA saying they have cancelled my booking. Booking ***. But while they have cancelled my booking, they do not release my money back to my account so I can then book with a competent airline!!!

I call SAA to ask what is going on and why has my flight been cancelled and I am told they failed to verify my card. But I am puzzled because I always use this card to book flights and suddenly it needs to be verified??? Fine, than FNB calls me doing a card verification. But now it's useless because there is no longer time for me to checkin nor make another booking because SAA has still not released the cash from the initial booking.

I have been calling back and forth and on the 15th I called and the lady took my card details and said she will email FNB. I call SAA again today, AND SAME STORY, the lady who took my call is still asking for my card details AGAIN and sending the email to FNB. I am then told there was no email sent on the 15th when I called so they are only sending the email now.

I still have no proof that the lady I spoke to today will do her job and send the email for my pending amount to be released. I am so tired of wasting airtime holding on SAA calls, only to find they are not even solving my issue!

First I miss my fathers funeral because an *********** fool on their side decided it was ok to hold my money but cancel the ticket I had booked!!!! SAA has done enough damage to the beginning of my year, all I want is my money bac****!

I have called FNB countless times and they are saying SAA MUST do it on their side!!!Give me my money back and carry on with your *********** sinking ship!

Annoyed!!!