Finally had enough supporting the SAA bureaucracy

I have been flying with SAA for many years, and I fly a lot. I was always a loyal Voyager participant even have SAA credit cards. For years I knew their loyalty program was not the best but I stuck to one because it was our national liner and I supported them. I am a Gold member and I do not even fly business so that is a lot of flying. <br> <br> So I used some of my air miles to book my wife a ticket and for one single instant lost concentration and put in my name as passenger. I wrote a mail to explain the situation and received feedback to phone the help desk, they offered me a refund on the Airport Taxes but stated that no Milage refunds will be done. They had no way of assisting any further. I emailed again and they only responded that they are sorry but that is policy. So now I just do not have enough miles to book another ticket and I basically lost a ticket because of one silly typo.<br> <br> I will from now on be flying anything but SAA and be cancelling my Credit Cards. Enough is enough of bad service, this indecent was caused by fault of mine but even being a loyal supporter did not even let them try a little to help me in a unusual situation.