Extremely long waiting time on customer care line

Worst service received trying to call and change a flight on SAA, waiting online as I type this already 30 minutes with no answer, this was a emergency flight change and no answer at SAA. Can not believe the horrible service trying to change a flight time. Now they want to kick out the other airlines that gives customer service as well, get your service right and we will fly with you again, but for now, this was the worst experience we ever had and we will not fly SAA again. South Africa once again, just living up to it's name of a no service country.