Exceptionally poor service at Customer care and Voyager
<p>When I try and log in via the moble app into my Voyager I get errors.</p> <p> </p> <p>I then called Voyager to assit... and they confirm my details and realize that my email and cell number is outdated. I ask them to update so that I could receive my pin... (Which is the simple process at every other call centre I have ever been in touch with, regarding updating details), the agent immediately tries to pass the buck to the back office... sayin that the process...</p> <p> </p> <p>I asked how long it would take, and he rep**** up to 7 working days!!! This is how long it would take to simply update my email address....and cell number.</p> <p> </p> <p>I said I wanted to speak to a manager... the agent then said then he would rather put me through to customer care (Which according to me has nothing to do with Voyager and would obviously not be able to help me)... so I insisted to speak to a manager to get quick and good service now.</p> <p> </p> <p>The agent said he will put me through to the manager... I waited for about 5-10 minutes on the line... and was then put through to Customer care in any event... and here the voice messages occupied my time for about 5-10 minutes again... so I never ot to speak to someone at customer care and decided to give up.</p> <p> </p> <p>It is really shocking service... SHOCKING.</p> <p> </p> <p> Im so disappointed in SAA.</p>