MS
Marizaan S

1 reviews | Active since Dec 2016

06 Jan 2017, 15:28

Ever had the priveledge of leaving on time on a South African Airways flight from Bloemfontein?

<p>I fly regularly with South African Airways and a regular route of mine it the one from Bloemfontein to OR Tambo Airport. </p> <p>For the last 7 flights from Bloemfontein to OR Tambo my flight has either been delayed or indefinately delayed. And as I find myself again sitting at the aiport with a delayed flight the realisation dawn on me that there are now a different vendor available and the arrogance and monopoly our national airline has should come to an end, one customer at a time!</p> <p>Increasing my frustration is the fact that I have been sitting here past the departure time and still no one has the decency to announce a delay or reason for delay or duration of the delay. I stood up and asked one of the SAA employees standing around, the answer was an extremely arrogant reply, if it can be called a reply that can I not see the plane is delayed and I simply have to wait! </p> <p>SAA please rest assured that my business with you are now complete and I will never use you again if I have any control over it! It is time you realize that your arrogance and the audacity of your staff is simply not acceptable! </p> <p>A very unhappy and late frequent flyer! </p>

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Replies (1)
MS
Marizaan S's update27 Feb 2017, 16:08
Reviewer Update

Up to today, South African Airways has not even rep**** to one comment or complaint. I have lodged, called and emailed several complaints to them and still no reply! I am extremely dissappointed and cannot believe that one company can be this arrogant!