Epic Fail

<p>SAA - Epic Fail</p> <p> </p> <p>SAA economy class, London to Durban, December 20016</p> <p>· In seat Media equipment broken, when we asked staff to fix this, they blamed ground crew, when we asked to move seat, they were rude and sarcastic.</p> <p>· Food poor, cold, the same as the last time we flew SAA in May of 2016</p> <p>· Plane, old, tired, in need of basic repairs</p> <p>· Toilets, filthy from take off onwards</p> <p>· On domestic flight from JNB to DUR flight stewardess insisted we checked our carry on bags (despite their being copious room in over head bins), she insisted (without a hint of irony or taking corporate responsibility) that SAA had over booked the flight.</p> <p>· When carry on luggage (checked in at insistence of flight crew) retrieved at DUR carrousel, we found that our tablet had been ******.</p> <p>· Called SAA to discuss items ****** whilst in their care, no answer twice.</p> <p>· Emailed customers service related to ****** items, no response.</p> <p>· Emailed SAA CEO, no response.</p> <p>· Emails Star Alliance and SAA press office, awaiting response.</p> <p> You can fly this same route on Emirate, BA, Virgin (and other carriers), don’t fly SAA, they provide a poor service, they don’t care about customer service, they are totally unaccountable.</p> <p> </p>