EMPTY PROMISES

<p>I was told i would be compensated USD50 for a faulty seat from Perth to Johannesburg. These have so far proved to be empty promises. They say they are in the process of actioning the refund, but nothing ever happens. You try and contact the Customer Care number and they either don't answer their phones, or on one occasion the phone was answered and then promptly put down before i could say one word.</p> <p>SAA is a disaster and i would recommend you avoid using them if at all possible. They clearly have no understanding of what Customer Care means.</p>