Duty Free In-flight shopping - horrific experience!

<p>Have still not heard any feedback since I logged the below complaint. Pathetic service!</p> <p> </p> <p>Case Reference Number: ********** 80438</p> <p>Case Number: ********** 8 </p> <p>Description:</p> <p>Good day</p> <p>I would like to futher voice the terrible incident experienced on my flight regarding Duty Free in-flight shopping. As per the incident report filled out on the plane, I bought a Bentley perfume from the Duty Free catalogue for $75. Upon opening the box (brand new and sealed) in front of 4 witnesses (my wife, passenger, 2 flight attendants), there was a can of Schweppes inside instead of the perfume! This is totally unacceptable because if I did not open the box in-flight, it would have been nearly impossible to prove it. Also, there was no other Bentley perfume in stock to replace. I would like to hear from SAA on your response and what you are planning to do for me regarding this horrific incident experienced because I am very tempted to post this complaint on social media as many customers currently buy in-flight and now should be more wary when they buy stuff after my experience. Looking forward to your prompt response.</p>