Duplicate billing for online reservations

I am deeply disappointed by SAA treatment of its customers! Its shocking! <br> I made my reservation online and the amout due was deducted twice from my account. When I called to repory the customer care centre informed me that I would need to go to the bank and get a bank statement then email it to them in order for them to investigate. Im finding this a huge passing of the buck. I now need to take time off work to go to the bank for an error that was was not mine. I cant wait for the day that this airline gets the competition they deserve amd shut down!