Doubt anyone would experience anything worse

Worst service ever. I’ve had to pay twice two months ago. I’ve yet to get a callback re my refund. Apparently there are no managers or any competent people at the business. I’ve spoken to a Thabile Same, a Lydia Zondo but her name changers depending on who is looking for her. To add insult to injury I speak to a Lizette, a very Afrikaans woman, with no surname and a very anti black attitude and she just drops the call. As for the flight and ground crew that’s a whole different story. Last I received an email from Thabile Same she would get back to me and that was two weeks ago.

What’s sad is this is our national carrier and this is how they choose to represent us.

I’ve never seen anything like this before.

Clearly the culture within FlySAA is that they don’t give a damn long as you give them your money they will continue ripping us off.