DOUBLE DEDUCTION ON CREDIT CARD

My Credit Card statement showed a double deduction for one booking:<br> TICKET NUMBER: ETKT *** - JHB TO WALVIS BAY FOR 27 DECEMBER / RETURN ON 02 JANUARY 2015.<br> When I contacted the Call Centre - I was told various versions:<br> <br> 1. The refund would be automatically paid in<br> 2. It would take 21 days for the refund to be paid into my account, twice I was told this.<br> 3. If I had not called in, the money would never have been refunded<br> <br> I NEED MY R16 000 REFUNDED URGENTLY AS IT WAS *****ENTLY DEDUCTED FROM MY CREDIT CARD.<br> <br> I await feedback urgently.