Don't expect good service

I probably had the worst experience with South-African airways ever. My flight from JHB to CPT was good except for the seat that could not adjust at all. The button that sets the seat was broken.

My flight back was a disaster as I got to the airport at about 17:00 to make sure I was on time with checking in my rifles and ammunition. As I got to the check in counter they referred me to the sales desk as there was something wrong with my booking. Till today no one can tell me what went wrong with my booking. At the sales desk they said that I have to buy another ticket otherwise there would be no way for me to get home. They contacted customer service on my behalf and I spoke to a gentleman for another hour just to find out that I have to pay another amount for a new ticket. I was at this point very upset because I had to borrow money from a family member just so that I can get home. The gentleman who helped me on the phone sounded extremely *********** because he kept putting me on hold. I am sure you wouldl be able to pull the recording and find out for yourself that he pet me on hold for more than a half an hour before he came back to me. I was so upset because I did not know if he forgot about me or what. I ended up paying the new amount only to find out that I missed my original flight. As I said, I was at the airport with more than enough time to check in but I was delayed due to the extremely long period I spent on the phone with customer service. I made special arrangements with my family members to pick me up at a certain time because I was flying with dangerous weapons and ammunition. I had to change the schedule to a later time because of my original booking being a problem from your side. I find this matter highly unacceptable because of the danger at the South African airports and aspeccialy only landing in JHB after 11pm. I had to put myself and my family at risk for collecting me at that time of night.