DISSATISFIED WITH CUSTOMER SERVICE DELIVERY

<p> </p> <p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 14pt;">Good day. I am writing on behalf of my directors whose morning and evening flights were delayed on 09.05.2016. There was a problem with the Eticket so they couldn't check in online & had to do so at the airport. Their evening flight was also delayed causing a huge inconvenience to them. One of the directors left his black Hugo Boss Cap in the slow lounge at Domestics and when I called the lounge this morning, nothing was recovered. Disappointed with the flight delays and they request a refund for their evening flight or some sort of reimbur*****t for this poor service delivery. I wrote to SAA on 09.05.2016 and the response was that an agent will get back to me within 10 days! I called SAA on 10.05.2016 and spoke to an agent and he said that SAA will not offer a reimbur*****t of sort. On 11.05.2016, I received an email from SAA saying they have assigned an agent to contact me regarding the complaints. I am hoping for a favourable response from SAA asap. Thank you</span></p>