DISSAPOINTED

Good Day

Please note that I am a bit disappointed in the service I received from SAA. Numerous emails I sent and received the service request numbers but to date had no response.i have noted the urgency in changing my ****en surname on my membership to my married surname. I have sent my marriage certificate as requested but when I log on my ****en surname is still on.

I called and I ran out of airtime and was advised that I could change it on my profile online but it does not allow me to do so.

Please I urge you to correct my surname. I couldn't wait any longer so I had to book my ticket and used my old membership number in hope's it would not change when I do the change in my surname.

A response would be appreciated.

Regards

Chantelle

Service Request No: SR*** Membership Number:***3