DISSAPOINTED

Yesterday i made a booking online for the flight leaving today, 13 August 2015 at 13:40pm for my boss and just now when my boss checked in the lady assisting him with the check in told him that his surname was spelt incorrectly, thus one letter was missing. He than called me in a rage because he needs to be on that flight today. The lady than advised me in a very abrupt manner that the spelling of wrong names, they do not tolerate and i needed to make a new booking. She was so rude and very unprofessional, and i do feel the need to express this. Me and my boss fly frequently on SAA and never have i ever experienced this before. Its actually sickening if i think about it. I understand procedures, yet the manner in which she handled it with me on the phone was ridicules. I also feel that the online system should be more advanced as well. It ought to have advised me that the details of the passenger was incorrect once i have inserted the date of birth. Me and my boss will definitely think twice of flying with SA again.