Disgusting Service

I've gone through an absolutely ridiculous process, where i have consistently been **** to about the booking of flight tickets through the credit voucher redemption system, I've been having back and forths since Monday with no progress whatsoever. I sent an email to your EMPD team on friday for tickets that need to be processed this week as the flights are on 15th of October which was a week away, as per the guidelines given this process should take 72 hours and thus completed by Monday, i called on Monday morning to check on the progress and the tickets were cancelled and reinstated, I was told that the process in underway and someone will contact me close to end of business on the same Monday, i waited and nobody contacted me, at around 6pm i made an enquiry on what was the progress, only to be told that it would take 14 days to process, which has never been communicated on your guidelines for this process, i found that ludacris and questioned it and once i did the tickets reservation was confirmed and due for issuing on tuesday, when called on tuesday im now told nothing has been done and that i need to send additional documentation for the tickets to be issues further to see the EMPD number was not attached to the tickets which is completely negligent as EMPD numbers where cited in my email sent twice to SAA. This service has been absolutely disgusting