Disgusted on the service from SAA booking department

I am so disappointed and out of words on how bad the service is from Fly SAA at the booking contact centre. I’ve been trying for close to 3 weeks if not more, to correct the spelling of one of my tickets booked and it’s been a painful and most frustrating process to do. 1. When you call, it so unprofessional as you hear on the background people laughing and talking while they picked up the phone and will only start talking when it satisfies them. 2.Dealt with 4 consultants on different occasions which gave me different information on what the process is to do the required changes of which non of them where correct. 3.Finally when I got to speak to a manager “Lerato Nthloko”,a different information again was relayed to me and she started the process partially but until today nothing is sorted. I still find myself having to be the one calling for feedback.When I called today in which this also happened prior they said I will need to wait for her to come back to the office because they can’t see an update on the system therefore I needed to call on a weekend to get hold of her. Called today and was put on hold for 15minutes until I dropped in which I don’t have any update or getting any assistance until resolution point. This is a disgrace and very disappointing for such a huge company and one we should be supporting as a country.