Disgust, pathetic service and no empathy

I booked a December holiday for my family a few months ago and after my partner falling pregnant unexpectedly we have had to cancel our trip. SAA have refused to refund us even though we have given them more than 2 months notice, they haven't as much as given a reason or explained they simple just refused. I find this completely unacceptable. I'm sure my partner falling preganant is a reasonable and justifiable reason to cancel. As a client and customer I am well within my right to cancel and request a refund. This is pathetic service and know wonder SAA are bankrupt. Note I have rated 1 star but if I had the choice I would rate minus stars for this useless airline