Disgust and Disappointment !!

Item: SAA
Rating: 1

It gives me great pleasure to expose South African airways for what they really are. On Sunday the 02/04/2017 I booked a flight from Durban King Shaka airport to O R Tambo. The flight was booked for 6 30am I arrived at King Shaka at 5 40am and continued to wait in line to check in. there was only "Two tellers working" and the lines where huge, my sister went inftont to one of the tellers and advised its quiet urgent we check in now, the teller rudely said to my sister we have to wait in line even though our light leaves in 45mins and the people infront of us were leaving for later fights. We ended up finally getting to a teller at 6 10am she then rudely stated that its two late and she cannot assist the plane will leave in 20 mins, I advised her that all I need to do is check in it will take 5 mins as I didn’t even have luggage, stated to me that I was late and I will have to miss the flight I tried explaining to here I was in the line from 5 40am and my sister came to her to assist me first but she just ignored her and told her we have to wait. I then went to the ticket counter and advised the manager of this, I told him its 6 15am I just need to get onto the flight could he please assist further as I was not late they had pnl;y two tellers working and the line was huge so how was that my problem. He then rudely stated it was my fault I was late he can't help me and sat down, I proceeded to the ticket seller and asked her for anything else, there was one flight which costed me R1200 extra as my ticket was only R685. I then began upset and advised that it's not my fault there was two tellers as I was on time at the airport waiting in that huge line! The manager then approached me and became very rude , he laughed at me and told me I'm not so important as he has 985 other clients on a the plane ready to leave. I was extremely shocked by his attitude, I told him I will log a complain because as a manager he did not take me into consideration in terms of putting himself in my shoes, he was immature and arrogant. He then stated that he will not allow for me to book a later price and I must request a refund online in which I won't get my full amount back for ??? He arrogantly said raising his voice that he is the manager and he can make this rule. I was more shocked at his attitude and what he said to me to even respond. I then told him I work for discovery and will send this complaint to 9000 staff members so that I can expose him. He then decided to assist and allowed for me to book another ticket paying a difference of R900. I was highly irate about this service , if I was late I would of took responsibility but I was not and the setback was casu8ed due to SA Airlines having less tellers! Is that my problem now? I had to pay R900 extra on top of being humiliated by the manager ? and getting sickening service from the teller ? I never ever had such a problem with an airline and this was my first using SA airline. I am extremely upset and will take this to the media. Regards Nabilah

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