Disappointing as always

My sister had booked flight for her and her family to South Africa from Australia. Due to the Covid 19 lock down, and the closure of all borders and airports, they were unable to fly. SAA had refunded them with R100 000 worth of Mango Airline vouchers. How are they supposed to make use of these vouchers when they are Australian citizens?

This is totally unacceptable, they could of at least got a credit for international travel.

The correspondence has been so disappointing as multiple emails where sent and they only received one which contained the vouchers. No explanation whatsoever.

Totally disgusted by the way it was handled, no wonder they are unable to thrive as an airline.