Disabled clients struggle

<p>I was onboard the South African Express operated flight from Cape Town to East London on the 14th of December 2016. The exact flight number was SA1371. </p> <p>I was appalled to see the lack of disability friendly facilities at your checkin stations. One of my fellow passangers was an elderly lady with an amputation of one of her legs. The ground crew struggled to get her onto the bus because there were no ramps or elevators to lift her wheelchair onto the bus. As fellow passengers we had to come together and assist with carrying the lady onto the bus. This must have been incredibly humiliating for the passenger and it was almost heartbreaking to watch. Getting off the bus was equally difficult. I did not expect such poor facilities from a carrier of your caliber. Please be more considerate of the disabled and the elderly. This cannot be the service that's offered to these customers. </p> <p>Kind regards</p> <p>Dr SA Ntshinga</p>