YM
Yolande M

1 reviews | Active since Aug 2014

23 Nov 2015, 15:30

Difficulty booking and paying for flights online

I am very disappointed because our corporate credit card has been declined by your system for the 3rd time in 12 months. It is not a pleasure booking flights with SAA as it mostly declines our card. I NEVER experience this with other airlines and I book flights VERY often (3 to 4 times a month).<br> <br> I was told 30 minutes ago that the passenger must go to the airport to book and pay for his flight. On a previous occasion I had to send my colleague to Pick n Pay to pay for his ticket. Ridiculous. I immediately told the client services person to cancel the reservation as I have never experienced this with any of the other airlines. <br> <br> Needless to say I have now booked with Kulula/British Airways without a problem. ...... Hmmm, no wonder SAA is in a deficit.<br>

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