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Dear SAA, I feel this is the only way to reach your team to (hopefully) help me make sense of this problem I seem to be facing. 1. I booked a flight from PLZ to HRE via JHB last year in October. 2. I wasn't able to make the connecting flight from JHB to HRE, and therefore had to pay for a new ticket. I phoned your call centre before the flight was meant to leave to inform them of the situation, so it's not a case where I tried to remedy the situation after I had missed my flight. They knew before hand that I wasn't going to make it. 3. The lady from the customer care team reassured me that the ticket would still be valid for 1year, so I could redeem it when I was ready to travel. 4. The total cost for that ticket was R6590. 5. This month I decided to use my flight before it expires, and I phoned SAA to make a booking. After a few lengthy telephonic waiting periods and having no luck from numerous staff members promising to phone me with information regarding my new flight booking, I had just about given up. Then I finally received a call from one of the call agents telling me that I have to pay an additional R4500 to redeem my flight. IM SORRY WHAT!!? 6. I've just gone and checked the price for a return flight for this weekend following the same route and it costs roughly the same amount as my ticket last year in October. 7. So my question is this - are you telling me that airport taxes cost up to R4500?? 8. How on earth did they come up with that figure? Please may someone actually check the facts here and get back to me, because honestly that feels like ****************. Can I request to see a breakdown or receive an email(at least) to explain how this new price was calculated. I think that's a fair question to ask. I will forward the details of both flights to whoever contacts me from SAA, for them to address the situation. I'm actually quite irritated and annoyed that I have to pay so much for a new ticket!